Shipping & Return Policy
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We do not ship to PO Boxes!
We use the following carriers to deliver our orders:
DHL R + L Carriers
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
All refunds will be issued no later than 15 days from product return.
1. Please email Info@mixasoil.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
MixaSoil Returns Department Tracking #
811 Kaestner Dr. Suite 1
Dupo, Illinois 62239
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Shipping on all items returned is the buyers responsibilty, Plus any restocking fees involved!
Some items can not be returned if they are opened. These include soil kits, soils, and nutrients.
Merchandise that has been used, or altered will not be accepted for return or exchange.
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. Buyer assumes all shipping fees.